Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at www.caffeeegy.com, operated by CAFFEEEGY.
We offer a full money-back guarantee on all purchases on our website, but under certain conditions. We invite you to read the requirements explained in more detail below to see the state that applies to your situation while following the correct procedure.
Please let us know if you are unhappy with the product you purchased from us. Our Returns & Refunds Policy gives you three days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within ten calendar days of your purchase.
After three days, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) on the first day after the purchase to ensure it meets their needs.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging, including any accessories, labels, gifts, bonus items, manuals, and documentation shipped with the product. Suppose the article is returned unopened in the original box. In that case, we will exchange or offer you a refund based on your original payment method, excluding shipping charges (other than the actual shipping costs invoiced).
Please do not hesitate to contact us if you have any further questions or would like to request a refund.
Refunds (if applicable)
Once your returned article is received and inspected, we will email you that we have received your produced report. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the expected delivery cost will also be refunded.
In some cases, only partial refunds are granted (if applicable):
- Products with obvious signs of use;
- Any article that is not in its original condition is damaged or missing parts for reasons that are not due to our error, and
- Any article returned more than three days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at [email protected].
Final Sale items
We do not offer refunds for last sale items unless they are defective.
Exchange (if applicable)
We only replace articles if they are open, defective, or damaged. If you need to exchange an article for the same article, please email us at [email protected] and post your article to 20 Italian districts Beatcho, APT:76 Zahraa El Maadi, Cairo, Egypt.
Gifts
If the article were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the report is returned, a gift certificate will be sent to you by post.
If the article wasn’t marked as a gift at the time of purchase, or if the customer has had the order shipped to you later, we will refund the customer, and he will be informed of your return.
Shipping
To return your product, please send it to the following address: 20 Italian district Beatcho, APT:76 Zahraa El Maadi, Cairo, Egypt.
With your contact details and the reason for your return.
You will be responsible for paying your shipping costs to return your article unless the article is defective. Shipping costs are not refundable. The return shipping cost will be deducted if you receive a refund. The time it takes for your exchanged product to reach you depends on where you live. Suppose you are shipping an article over 1000 EGP. In that case, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned article.
Right of cancellation
In addition to our Returns & Refund Policy, you can cancel your order with us and receive a full refund within 14 calendar days of receiving it if you are an online, postal, or telephone customer.
To exercise your right to cancel the order, you must request a written refund within three calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a canceled order. To exercise your right of cancellation, please follow the steps below:
Download the cancellation form and attach it to the articles when you return them.
We will refund you the price paid for the articles and (unless you have not paid for the delivery) the delivery charges you have paid up to a maximum of the cost of our standard delivery.
You will be refunded according to your original payment method within 14 calendar days of receipt of the canceled articles or, if earlier, within 14 days of receipt of your proof of return. If we do not receive the withdrawn pieces, we can arrange to have them returned at your expense.
